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Terms and Conditions
BOOKING & CANCELLATION POLICY
By booking with us, you acknowledge that you fully understand and accept the terms of this policy.
Please note that making a booking, either verbally, by email or in writing is a legal contract, which both parties must honour.
Furthermore, when we make the offer of a room(s) to you and you accept and confirm your booking, we always ask for your credit card details, full postal address and contact number to secure the booking. Upon receipt of these details your booking will be confirmed by email (with delivery/read receipt) or in writing.
As we operate on the basis of trust, we do not debit your card in anyway at the time of booking, but in passing over your card details you are making a legally binding contract with us. (Please read our cancellation policy below, thank you).
Where companies require an invoice to be sent, we ask for the name of the person making the booking and a purchase order/reference number.
We accept verbal bookings but ask that you also confirm your request in writing by email (with delivery/read receipt) or by post. (International guests please allow 14 days for delivery if using a postal service).
Please note we are a small establishment therefore cancellations affect us greatly. As we often receive bookings six weeks in advance of the date guests are staying, it is most likely we will have turned away several potential bookings for the dates you have requested, thus through cancellation our revenue can drop by 50%. Please read the following carefully, thank you.
We operate a fourteen day cancellation policy, which means that if you cancel your booking within this time for whatever reason, including family illness, bad weather, petrol strikes, breakdown of your car, change of contract, work commitments, etc we have the right to make a full charge for all our loses in your absence to your card.
We will however make every effort to re-let the room and actively do so by calling prior enquirers to advise we have had a cancellation. However in the event that we are not successful in re-letting the room(s), then your card will be debited in your absence for the full amount due for the accommodation booked.
The above also applies to Companies who require to be invoiced for personnel staying with us. Again in the event of late cancellation, we will make every effort to re-let the room(s) and where successful no charge will be made. However, where we are unsuccessful in doing so, an invoice will be sent requesting the full amount for the accommodation booked.
Cancellations will be accepted by telephone however written confirmation is also required by email (with delivery/read request) or post. We ask that international guests please allow two weeks for postal delivery.
Missed nights as a result of No Show/Delayed Arrival/Checking out Early/Change of venue will be charged at the price of the room for each of the unused nights originally booked if we are unable to re-let the room(s).
Any postponement of confirmed bookings will be treated as cancellation.
We highly recommend that you take out travel insurance/cancellation cover so that you are covered for any charges due on cancellation.
In accordance with Government legislation, Greenbank B&B has a No-Smoking policy. Provision is made out with the property for those who wish to smoke. Smoking within the premises will result in an additional cleaning charge.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com